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Just over a fortnight ago I visited your Mansfield branch looking for a used Volkswagen Polo. You had nothing at that point that I was interested in. Rather than me leaving with nothing and looking elsewhere one of your salesmen spent time speaking to me and finding out all my (many) requirements. He then searched for a car matching all of these requirements and importantly matching my budget. Unfortunately The Salesman had to ring to say one I was potentially interested in had just been reserved and again knowing what I was after he again spent time and located another one for me which I liked the sound of. He reserved the car for me and had it brought to Mansfield for me to look at. I visited and checked the car which I liked and other than a couple of minor issues which he had rectified it was exactly what I was looking for, so I purchased the car which I collected yesterday. I would like to say that the Salesman gave us excellent customer service every step of the way, he was never pushy in any way, was extremely helpful also very polite and friendly. He was the reason we purchased from Volkswagen Mansfield and will visit again in the future.

A Starbuck, Volkswagen Mansfield

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