I would just like to say I received outstanding excellent customer service from your Boston branch my car was due for a service and I live in skegness 24 miles away from Boston I telephoned to make my service appointment and I asked could they collect my car from my home address and delivered back again they explained that they only normally collect from a 10mile. Radius I said well bmw in Boston always collect our other car so I thought they would do the same service so I was told by a lovely lady on the phone they don't normally travel so far but because BMW has done it then vw Boston will give me just the same service the young man who collected and returned my car looked very smart and was very polite an excellent service received by the lady who booked my car in for service on the phone and to the sales man who collected my car and to the manager who gave the OK for my car to be collected I would just like to say thank you for outstanding excellent service and please give praise to all involved please people are to willing to complain but not many people are willing to praise but I always like to.

Carmen Stather, Volkswagen Boston

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Winners in national Motability Awards for Best Practice in Customer Service

Motability Dealer Awards - 2014

North East based Vertu Motors is celebrating a double-win securing Dealer Group of the Year and Dealer of the Year for Bristol Street Motors Vauxhall Newcastle in the national, annual Motability Dealer Awards - which recognise outstanding customer service with the Motability Car Scheme.

The Motability Dealer Awards programme is designed to reward best practise and ensure all Motability customers receive exemplary customer service across the nationwide car dealer network. The Awards are judged on how a dealer delivers the Scheme to customers, and is assessed by customer feedback and reviews of their Motability performance. The Motability Dealer Awards programme includes regional, quarterly prizes which were awarded during 2014, with all quarterly winners then automatically entered into the nominations for the annual award prizes.

Bristol Street Motors Vauxhall Newcastle is celebrating after being announced as Motability Dealer of the Year, the second year in a row that the dealership has taken top prize.

Celebrating the Motability Dealer Award win, Robert Forrester, CEO of Vertu Motors, said "We are incredibly proud to win this Motability Dealer Award. The Motability Scheme is renowned for its high standards and here at Vertu Motors we are honoured to be recognised for our dedication to working in partnership with the Scheme. We look forward to continuing our award-winning approach to Motability business and customer service across all our dealerships.
We are also delighted that Bristol Street Motors Vauxhall Newcastle has won the Dealer of the Year. For our customers to recognise our efforts during one year are great, but to be recognised for a second year in a row underlines the outstanding customer service that our teams provide every single day."

Motability Dealer Awards - 2014

Peter Wilson, General Manager - Dealer Relations at Motability Operations explains: "We are really pleased to be able to reward our outstanding dealers with another round of Motability Dealer Awards, recognising the great service they provided in 2014. The dealer network is the 'face' of the Motability Scheme and the Awards are a great way for us to thank them for providing consistently positive customer service, highlighting those who are doing it well and encouraging others to do the same.
Congratulations to Vertu Motors who go above and beyond for our customers."

Anyone who receives the Higher Rate Mobility Component of the Disability Living Allowance, the Enhanced Rate of Mobility Component of Personal Independence Payment, War Pensioners' Mobility Supplement or Armed Forces Independence Payment can exchange their weekly payment to lease a new car through the Motability Scheme. Insurance, servicing, RAC breakdown assistance and replacement tyres are included in the cost of the lease.

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Bristol Street Fourth Investments Limited. Company registration number: 00522856. VAT registration: 902737238
A subsidiary of Vertu Motors plc. Company registration number: 05984855.
Registered office: Vertu Motors plc, Vertu House, Fifth Avenue Business Park, Team Valley, Gateshead, Tyne and Wear, NE11 0XA