After collecting my car from your service department the other day I had to return with a small problem that was sorted within a few minutes. How refreshing to receive such fantastic service thank you.
Hi Vertu, I recently purchased a used VW from your Nottingham South showroom. As I live over 100 miles away from that dealership I used the walkround video service to view the car and had a chat with the Sales Executive, to find out the cars details. The Sales Executive was friendly and easy to deal with. I purchased the car as a result of my conversation with the Sales Executive and online view. A pickup date/time was arranged. At the showroom, I enjoyed the showroom hospitality, chatted with the Sales Executive, some of the Managers, all were very open and friendly. The car wasn't quite fully prepped when I arrived, but I was looked after, kept informed by the Sales Executive it was being finished off....(onsite wheel refurb was being finished)... and given some personal hospitality by the Franchise Manager because of the unanticipated wait. To be fair it was an unexpectedly busy afternoon in the showroom on New Years Eve! When the car was presented it was 'as new'... I was impressed. But I would really like to mention the 'personal' touch from the staff which was very well received...Thanks you all. Please take this positive feedback, and you will be my first call when itís time to replace my vehicle.
Mr A Wilkinson
Volkswagen Nottingham South
I had a problem with 12v power socket on my newly acquired golf . One phone call requesting to bring my car in any time, I was there within 40 mins of the phone call, the Sales Executive who sold me the car was with me within seconds of arriving and helped the process along . A very able technician was with my car within minutes and sorted what was not as straight forward a problem as I thought. This is what I call excellent after sales service, very rare these days in the motor trade. Well done and thank you.
Everybody is great at this dealership, they go a long way to meet your car needs!
It is easy to make appointments, things are explained and the job is done on time but above all everyone is so courteous.
I was placed in the capable hands of the service team, I am very happy with the service I have received.
Volkswagen Nottingham North
I would like to take this opportunity to draw to your attention the outstanding sales team at Vertu Mansfield. I recently purchased a new UP, my third vehicle from this dealership and the professional customer service I received was second to none. The dedicated team show incredible attention to detail from start to finish was a lesson in how to sell vehicles and retain a strong customer base. I cannot speak too highly of the whole team. But I would also like to add that it was the exceptional service department that persuaded me to initially purchase my very first VW from yourselves some six years plus, and it will be both the servicing and the outstanding sales team that keep my business long into the future. Please pass on my comments to Mansfield they are one in a million and are accredit to the Vertu brand.
The service at this dealership is next to none!
Thank you for making my car hunt pleasurable!
my daughter and I picked up her new car from your branch, we were served by a sales agent and felt their level of service has been excellent throughout and we also felt comfortable with their level of honesty.
If I were to change my car, here would be the first place I would commence my search.
Volkswagen Nottingham South
Just over a fortnight ago I visited your Mansfield branch looking for a used Volkswagen Polo. You had nothing at that point that I was interested in. Rather than me leaving with nothing and looking elsewhere one of your salesmen spent time speaking to me and finding out all my (many) requirements. He then searched for a car matching all of these requirements and importantly matching my budget. Unfortunately The Salesman had to ring to say one I was potentially interested in had just been reserved and again knowing what I was after he again spent time and located another one for me which I liked the sound of. He reserved the car for me and had it brought to Mansfield for me to look at. I visited and checked the car which I liked and other than a couple of minor issues which he had rectified it was exactly what I was looking for, so I purchased the car which I collected yesterday. I would like to say that the Salesman gave us excellent customer service every step of the way, he was never pushy in any way, was extremely helpful also very polite and friendly. He was the reason we purchased from Volkswagen Mansfield and will visit again in the future.